Support

Below are answers to the questions we hear most. If yours isn't covered, reach out any time using the contact details at the bottom of this page.

Common questions

How does Job Rounds decide where I go?

Job Rounds groups your customers into geographic clusters by area, so stops that are near each other land on the same day. You stay in control of the order you visit them — the app organizes your week around location so you're not crisscrossing town, and you make the calls that depend on knowing your customers.

How do I add customers?

Add a customer by entering their address in the app, along with how often you service them. Job Rounds handles the grouping and scheduling from there. Everything you enter stays on your device.

Is there a free trial?

Yes. Job Rounds starts with a free trial so you can add your customers and see your routes before deciding to subscribe — no account to create and no credit card required to try it. Current pricing is always shown in the app before you buy anything.

How do I manage or cancel my subscription?

All subscriptions are billed by Apple through your Apple Account, not by us. You can view, change, or cancel a subscription any time in Settings → your name → Subscriptions on your device. Cancelling stops future renewals; you keep access through the end of the period you've already paid for.

I already paid — how do I restore my purchase?

If you reinstall the app or switch to a new device, open Job Rounds and use Restore Purchases (in the app's paywall or settings) while signed in with the same Apple Account you bought it with. That reconnects your subscription. If it doesn't appear, email us and we'll help.

Can I get a refund?

Refunds for App Store purchases are handled by Apple under their policies, so we generally can't issue them directly. You can request one at reportaproblem.apple.com. If something went wrong on our end, let us know and we'll do what we can to make it right.

Where is my data stored? Is it private?

Your customer and scheduling data lives on your own device — there's no account and no server holding it. Job Rounds doesn't require location access to work, and it never sells your data. The full details are in our Privacy Policy.

How do I back up or move my data?

Because your data is stored on-device, it's included in your device backups (such as iCloud) when those are enabled, and it restores with your device. If you delete the app, its on-device data is removed, so keep a device backup if you want to preserve it.

I found a bug or have a feature request.

We'd genuinely like to hear it — feedback from real service businesses shapes what we build next. Email support@norgeapps.com with what you were doing and what you expected to happen, and include your iPhone model and iOS version if it's a bug. It helps us reproduce and fix things faster.

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